Refund Policy

A legal disclaimer

Effective Date: [17/05/2025]

At LeafBourne & Co. we take pride in providing quality plants, seeds, and garden goods. We want you to be completely satisfied with your purchase, and we understand that sometimes things don’t go as planned. Please read our policy below for guidance on returns, refunds, and exchanges.

1. Eligibility for Refunds & Returns

You are eligible for a refund or exchange under the following conditions:

1.1 Damaged or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, please notify us within 7 days of receipt. You may be eligible for a full refund or replacement. We may request photographs of the product and packaging for quality assurance.

1.2 Unwanted Items (Change of Mind)

You have the right to cancel your order within 14 days of delivery under the UK Consumer Contracts Regulations, provided the item is:

Unused and in its original condition
In the original packaging
Returned within 14 days of notifying us

Note: This excludes perishable or personalized items (see Section 2).

2. Non-Returnable or Non-Refundable Items

Due to the nature of our products, the following items are not eligible for return or refund unless faulty:

Perishable goods (e.g., live plants, rooted cuttings)
Seeds that have been opened or exposed to moisture
Items marked as "final sale" or "non-returnable"
Custom orders or personalized products

3. How to Request a Refund or Return

Please contact us at:

📧 [brandonjames_22@outlook.com]
with the following details:

Your name and order number
Description of the issue
Photos (if applicable)

We’ll respond within 2 working days with next steps.

4. Return Shipping

For faulty or incorrect items: We’ll cover the return postage or send a replacement free of charge.
For change-of-mind returns: You are responsible for return shipping costs. We recommend using a trackable postal method.

5. Refund Processing

Once we receive and inspect your returned item (if applicable), we will notify you by email. Refunds are issued to your original payment method (PayPal, card via Wix, etc.) within 5–10 business days of approval.

Please note:
Refund timelines may vary depending on your bank or payment provider.

6. Cancelling an Order Before Dispatch

If you change your mind before your order has been dispatched, please contact us immediately. If the order hasn’t been packed or shipped, we will cancel and refund you in full.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Double-check your bank or PayPal account.
Contact your payment provider — it may take time to process.
If still unresolved, email us at [brandonjames_22@outlook.com].

8. Questions?

We’re here to help. For any queries about returns, refunds, or plant care, reach out to us at:

📧 [brandonjames_22@outlook.com]
📮 27 Bank Street, Grangemouth. Scotland.]